Returns, Refunds & Exchanges


If you are not entirely satisfied with your So.Crete purchase, we're here to help.

Refunds

Because all So.Crete products are hand made, one-of-a-kind, and made to order, all sales are non-refundable.

We encourage communication with us via email: info@so-crete.com or by phone: (229) 322-7996, before you purchase or if you have questions about your order.

Exchanges

Damages incurred during production or while at our warehouse could be cause for exchange. We carefully inspect all products before shipping to verify quality and condition. Damages to the product during shipping are the responsibility of the shipping carrier. If you believe your product was damaged during shipping, please document the damage (including pictures) and contact us within 30 days of purchase so that we can take the appropriate steps with the carrier as well as look into the best way to correct your order.

Once the product has left the delivery vehicle, the customer assumes all responsibility and liabilities. For instance, damage incurred during installation is solely the responsibility of the customer.  

Further exchanges are considered on an order-by-order basis. If you are dissatisfied for any reason, please contact us at info@so-crete.com or (229) 322-7996.

Customers are responsible for paying shipping costs for returning items for exchange. Shipping costs are nonrefundable.

 

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